Terms & Conditions

By making a booking with Wild Luxury Devon you are agreeing to the following terms and conditions:

1. Bookings and Payments
The confirmation email (the “Booking Confirmation”) is proof that we have accepted your booking. Payment can be made online or by bank transfer (details will be sent with confirmation of dates). The Booking Confirmation and these terms and conditions form the agreement between us which shall become binding upon payment by you of the deposit in accordance with these terms. The remaining balance must be settled at least 4 weeks before arrival. If payment is not received, your accommodation will be put up to be re-let and there will be no refund of your deposit. If the booking request is made within 4 weeks of arrival, full payment will be due within 5 working days to secure the booking.

2. Cancellation
If you cancel the accepted/confirmed booking for any reason, you must notify us in writing by email or letter. If the cancellation is more than 10 weeks in advance of your stay the booking deposit of 30% is nonrefundable. We will try our utmost to see if we can transfer your deposit to another available date. If the alternative date attracts a higher price, you will need to pay the difference at the time of transfer. If the booking is cancelled within 10 weeks of the arrival date 100% of the sum will not be refunded and cannot be transferred to another date. We strongly advise all guests to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc. Finally if, heaven forbid, we are forced to cancel your booking for any reason – and it will be a very serious reason – then the limit of our liability will be the amount you have paid for the holiday. 

3. Arrival and Departure Times
Check in is between 3pm and 8pm. If you are likely to be later than this please let us know a rough arrival time in advance. We strongly recommend you arrive at least an hour before dark so you can familiarise yourself with your surroundings and facilities. Please vacate your accommodation by 10am on the day of departure. We do expect you to leave your accommodation on time so we have enough time to clean and prepare the facilities for our next guests.

4. Responsible Tenanting
By booking with Wild Luxury Glamping you are agreeing to leave all furniture and furnishings in the same state you found them, and to leave the site clean and tidy when you depart. Should any facilities, equipment, or Terms and Conditions inventory, be damaged willfully, as a result of inappropriate usage or behaviour, you will be held responsible for the cost of repair or replacement.

5. Wood Fired Hot Tubs

Before using the hot tubs please refer to our instructional video on our website and familiarise yourself with the safety information in the welcome pack. Please make sure you only burn wood and kindling provided by us, this has been kiln dried to a specific moisture content. If you burn anything else in the furnace it may cause damage and you may be charged as a result. Please do not allow more than 4 adults in the hot tub at any one time. Do not stand on the sides of the hot tubs or on the top when the cover is on. Please note that the covers require 2 people to remove. 

6. Fires

Fires are only permitted in the fire pit area. We can take NO responsibility for any accidents incurred as a result of careless use of fire pits. You MUST look after your children who may not be accustomed to fires. You must not light fires after excessive amounts of alcohol. If you have any questions about this then please call and we will talk you through it. There is strictly no smoking in any of the buildings or in your immediate outdoor space. Please only use wood provided by us to burn in the fire pits and wood fired hot tubs. Do not leave a fire unattended at any time. 

7. Children
This is a wonderful environment for children and we encourage them to enjoy it to the full, but they are your responsibility at all times. We would ask you to take particular care of them around the land and countryside. The trees in the field are quite brittle and as such we would discourage children from climbing them.

8. The Surrounding Area
Wild Luxury Devon is surrounded by working arable land, as such, there are crops planted in surrounding fields which we ask you to respect. There are sheep and cows nearby, we ask you not to feed them or cause them any distress. Please obey any no entry signs on and near the site, these are here for your safety. You are responsible for your own and your party’s personal safety when on site and in the surrounding area.

9. Noise
Noise at night must be kept to a minimum. Sound travels far in the countryside and we ask you to respect our neighbour’s peace and quiet. A small radio is permitted. If you cause a disturbance and continue to do so after being asked by us to stop, we reserve the right to ask you to leave.

10. Dogs and Pets
Dogs and Pets are not permitted on any of the land at Wild Luxury Devon. You can not make a booking with us and bring your dog or pet to sleep in your vehicle. 

11. Personal Belongings

Wild Luxury Devon takes no responsibility for the loss or damage of any personal belongings brought onto site. Please leave valuables at home. Parking is at the owners own risk and please ensure bikes are locked.

12. Prices
The prices advertised on our website are accurate at the time of booking but can move up or down and we reserve the right to do so. Although prices may vary from time to time, the price payable is the price set out in the Booking Confirmation. Damage. If you break things we do expect you to pay for them. So please tell us if anything goes wrong. If we think it is our fault we’ll pay.

13. Assumption of Risks
Remember that you might be lighting fires and staying in the countryside with many potential risks (and delights, it has to be said) so you must take care of yourself and your companions. It is your responsibility to supervise any children. You might consider taking out travel insurance against the risk of accidents and your stay being cut short especially if you are not a UK resident.

14. Out of our Control
There may occasionally be things that, through no fault of our own, we can’t provide what we said we would. We may have a reason to cancel your booking or a part of it, for example, if damage to your accommodation was caused by a freak storm. In such cases not only will we have tried to find every solution imaginable but we will be deeply sorry too. However, our liability will be limited to a pro rata refund for any days we were unable to provide and will not allow for any consequential losses on your side.

15. Force Majeure
Wild Luxury Devon are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your Booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.

16. Liability
Nothing in this agreement shall limit or exclude our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be limited or excluded by applicable law. In addition to the above, we shall not be responsible for any: (i) loss of income or revenue; (ii) loss of business; or (iii) indirect or consequential loss or damage, in each case, however caused, even if foreseeable. Our maximum liability shall be no more than to refund the amount paid by you for the holiday.

17. Jurisdiction

These Terms and Conditions shall be construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.