FAQs
Q: What does the price include?
A: The price includes all bed linen (pillow covers, duvet covers and bed sheets), bath towels, hand and tea towels and beds made up on arrival. Also included are complimentary wood/kindling/firelighters to get you started. You will also receive a welcome pack including tea, ground coffee, fresh local milk, bisquits and a nice bottle of something!
Q: Where can I buy additional wood from?
A: Text or call for additional wood kits. 07709990007
Q: What is the length of stay?
A: Our minimum length of stay is 3 nights and 7 nights in peak times.
Q.Is a deposit requested?
A: Yes a deposit will be requested at the point of booking.
Q: What do we do about travel and cancellation insurance?
A: We advise you to take out cancellation insurance. In the event of cancellation please see our Terms and Conditions or contact us
Q: Can we bring our pet?
A: We do not accept any dogs or pets
Q: Is there a WC and shower inside the pod?
A: Yes, each pod has a shower and toilet. Bluebell pod has a fully accessible wet room.
Q: Do you supply electricity and Wi-Fi in your pods?
A: Yes we provide both electricity and Wi-Fi free of charge.
Q: Is there a mobile phone signal on the site?
A: Yes the majority of mobile phone carriers give a good signal from the site.
Q: What is the earliest arrival time?
A: We like to welcome our guests between 3pm and 8pm should there be any problems with the check in times please do give us a call. If you are unable to arrive by 8pm please ring us on 07709990007 so we can make arrangements for you.
Q: Are there cooking facilities?
A: Yes! The pods and South Wing are fully equipped and have electric cooking hobs, microwaves, fridges with small freezer compartments, filter coffee machines, all crockery, glassware and cookware. The South Wing is equipped with a full electric oven and full size fridge freezer and dishwasher.
Q: Can I bring a travel cot?
A: Yes of course. We can also supply one at a charge of £15 per stay.
Q: Can we pitch our own tents on site as well?
A: We regret that we do not allow this.
Q: Can we park beside the pods?
A: Yes, you can park right outside your pod. Each pod has enough private parking for 2 cars and there is additional free car parking if needed.
Q: How many pods do you have on site?
A: We have 2 pods on site.
Q: How do we keep food items cold?
A: We do provide fridges in the pods.
Q: Do we need to bring cooking utensils, plates, cups, knives and forks?
A: No, these are all provided.
Q: Can we light camp fires? Can we hire a Fire pit/BBQ?
A: You can only light a fire in your provided fire pit. Each pod has its own Webber BBQ for you to use.
Q: Do we have to clean the pod when we leave?
A: We ask that the washing up is done and all rubbish bagged and taken to the rubbish area and all bed sheets are stripped.
Q: Are ball games allowed on the sites?
A: Yes ball games are allowed on site! Although we do ask you to be careful, children must be supervised.